At Hotel Arkad, we value your personal privacy and strive to protect your personal data in accordance with the EU General Data Protection Regulation (GDPR). This policy describes how we collect, use, store, and protect your personal data.

 

Collection of Personal Data

 

We collect the following information from you to provide our services:

• Name

• Address

• Email address

• Phone number

• Booking information

• Payment information

• Preferences and interests (e.g., dietary needs, room preferences)

• Feedback and reviews
  
   

Use of Personal Data

 

Your personal data is used to:

• Manage your bookings and stays

• Send information and offers about our services

• Improve our service and tailor our offers

• Communicate with you before, during, and after your stay

• Manage payments and billing

• Fulfill legal requirements and obligations

 

Storage of Personal Data

 

We store your personal data for as long as necessary to fulfill the purposes for which the data was collected, or as long as we are required by law. Information used for marketing will be retained until you choose to unsubscribe.

 

Protection of Personal Data
 

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, use, or dissemination. This includes:

• Encryption of sensitive information

• Regular security reviews

• Limiting access to personal data to authorized personnel

• Data backups

 

Sharing of Personal Data

 

We do not share your personal data with third parties except in the following cases:

• When it is necessary to fulfill our services (e.g., payment processors)

• When required by law

• With your explicit consent

 

Your rights 
 

You have rights to:

• Request a copy of the personal data we have about you

• Have your data corrected or deleted if it is inaccurate or incomplete

• Withdraw your consent to the processing of your personal data at any time

• Object to the processing of your personal data for direct marketing purposes.

• Restrict the processing of your personal data under certain circumstances.

• Request data portability to transfer your data to another service provide.

• To exercise your rights, please contact us at info@hotellarkad.se

 

Updates to This Policy

 

We may update this policy and will publish any changes on this page.

This policy was last updated on 2024-08-04.

 

 

Contact Information
 

If you have any questions about this policy or our processing of your personal data, please contact us:

 

Hotel Arkad
Address: Östermalmsgatan 25, 722 14 Västerås
Phone: 021 - 12 04 80
E-mail: Info@hotellarkad.se